Refund policy

At momsera.co.in, we want you to love what you wear. If something isn’t right, we offer a clear and fair return process to ensure your satisfaction.

Eligibility for Returns

  • You may request a return within 3 days of receiving your order.

  • Items must be unused, unwashed, in original condition, with tags and packaging intact.

  • A valid proof of purchase and an unboxing video must be provided to verify the condition of the product at delivery.

How to Request a Return

To initiate a return:

  • Email us at support@faziri.com with your order details, reason for return, and the unboxing video.

  • Once approved, we will provide you with a return shipping address.

  • Items sent back without prior return approval will not be accepted.

Resolution Options

Once we receive and inspect your return, we will offer:

  • Store credit, or

  • Exchange (subject to availability), depending on the nature of the issue.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Sale or discounted items

  • Gift cards

  • Perishable goods

  • Personalized/custom-made products

  • Opened personal care items

  • Hazardous materials

Damaged or Incorrect Items

If your order is damaged, defective, or incorrect, please contact us at support@faziri.com within 24 hours of delivery. We’ll prioritize resolving the issue swiftly.

Refund Process

  • Refunds (if applicable) will be processed within 10 business days after we receive and approve the return.

  • If you haven’t received your refund within 15 business days of approval, contact us at support@faziri.com.